How connected technology helps restaurants deliver memorable dining experiences
Restaurant delivery services have been on the rise for some time, and that trend accelerated rapidly during the COVID-19 pandemic when online orders in Canada grew by 36%.1 Even now, Canadians are still ordering in: the delivery market in Canada is expected to be worth $98 billion by 2027.2 In response, the food sector is investing in online platforms to handle the demand. While 21% of restaurants are bringing online delivery in-house,3 many are also using third-party apps – often more than one – and 73% expect the use of third-party apps will continue to grow.1
At the same time, inflation and other pressures are forcing restaurants to do more with less, with many turning to technological solutions. One survey of the hospitality industry found that 12% of respondents had implemented new technology to streamline staff scheduling and management.3 Others are getting deeper insights and greater control over their operations by digitizing and connecting systems, including points of sale, kitchen management solutions, menus and more.4
To take full advantage of these new technologies, food services need networking solutions and services that help them deliver memorable dining experiences in-house or at home:
- Help guests feel at home with robust internet connectivity. From Wi-Fi to live-streamed sports and events to ordering from QR codes, keeping your dining area connected can help you deliver the best guest experience.
- Connectivity will keep your operations humming. Your back-of-house operations also rely on the Internet: From PoS terminals to online ordering to IoT sensors that monitor storage temperatures, staying online is crucial to business success. A wireless back-up solution offers a connectivity failover to ensure vital services stay live.
- When guests can contact centralized resources for reservations or to ask questions, you can relieve your on-site staff during some of your busiest hours. Reliable voice communications keep the guest experience smooth while contact centres can improve the customer experience with a variety of self-serve options and efficient call routing when customers need to speak to an agent.
- Get control over how your network is set up and provisioned, so it always delivers the performance you need. A cloud-based SD-WAN gives you that control, while also offering greater flexibility, cost savings and more robust security – even across multiple locations.
- Leave network management to the experts. Managed network services let your staff focus on a fantastic guest experience, while you have peace of mind that your network is being proactively monitored and maintained 24/7.
Find out how Bell helped Lone Star Texas Grill improve and consolidate its network services, providing vastly better performance so it could meet demand while delighting delivery customers and dine-in guests alike.
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